We want you to be thrilled and happy with your purchase. If you wish an exchange, merchandise credit, or repair, we will be happy to take care of you, (not including shipping charges to and fro). As of 3/21/07, refunds will be given, minus a 15% restocking fee, upon receipt of product that is returned in its original condition within 30 days, (not including a refund on the original shipping paid or the return shipping).